Privacy Policy

1. Overview & Scope

This Privacy Policy ("Policy") describes the practices of jililiv ("the Platform," "we," "us," or "our") with respect to the collection, use, storage, processing, and disclosure of personal information provided by members and visitors of the jililiv online gaming platform, accessible at jililiv.org.

jililiv is committed to protecting the privacy of all individuals who interact with our platform. We recognize that Filipino players trust us with their personal information and we take that responsibility seriously. This Policy is written to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, which is the principal data protection legislation applicable in the Philippines.

This Policy applies to all personal data collected through the jililiv website, mobile interfaces, live chat support, email correspondence, and any other interaction you have with the jililiv platform or its support team. It applies to registered members, visitors to the jililiv website, and any other person whose personal data is processed by jililiv in connection with the provision of its services.

This Privacy Policy forms part of the overall agreement between you and jililiv, alongside the Terms & Conditions and the Responsible Gaming Policy. By registering a jililiv account or using any part of the platform, you acknowledge that you have read and understood this Policy.

2. Data Controller Information

For the purposes of the Data Privacy Act of 2012 and applicable data protection principles, jililiv acts as the personal information controller with respect to the data of its members and visitors.

jililiv operates as an online gaming platform serving the Philippine market under the PAGCOR regulatory framework. All data processing activities described in this Policy are carried out in connection with the provision of online gaming services — including JILI slots, live casino, sports betting, sabong, bingo, and fishing arcade games — to Filipino players.

If you have any questions about how jililiv handles your personal data, or if you wish to exercise any of your rights as described in this Policy, you may contact our designated Data Privacy Officer through the contact details provided in Section 14 of this Policy.

3. What Data We Collect

jililiv collects different categories of personal data depending on your relationship with the platform. The main categories are as follows:

jililiv only collects personal data that is adequate, relevant, and limited to what is necessary for the purposes described in this Policy. We do not collect sensitive personal information — such as racial or ethnic origin, religious beliefs, or health data — unless specifically required by applicable regulations or voluntarily provided by you in the context of a responsible gaming support request.

4. How We Collect Your Data

jililiv collects personal data through the following channels and mechanisms:

• Direct Registration: When you create a jililiv account, you voluntarily provide identity, contact, and account credential information through the registration form.
• KYC Verification Submissions: When you complete identity verification, you upload government-issued identification documents and supporting proof of address or payment method documents.
• Deposit and Withdrawal Transactions: Financial data is collected each time you make a deposit or request a withdrawal through GCash, PayMaya, BPI, BDO, Metrobank, or any other supported payment method.
• Platform Usage: Gaming activity data — including bets, game sessions, and responsible gaming tool interactions — is automatically recorded by the jililiv platform as part of normal account operation.
• Technical Logging: Our servers automatically log technical data such as IP addresses, device identifiers, and browser information each time you access the platform.
• Customer Support Interactions: When you contact the jililiv support team via live chat or email, the content of those communications is recorded for quality assurance and dispute resolution purposes.
• Cookies and Tracking Technologies: jililiv uses cookies and similar technologies to collect data about your browsing behavior on the platform. See Section 10 for full details.

5. How We Use Your Data

jililiv processes your personal data for the following specific purposes:

• Account Creation and Management: To register your jililiv account, maintain your profile, process login authentication, and manage account settings including responsible gaming limits.
• Identity and Age Verification: To verify that you meet the 21+ age requirement and to confirm your identity in compliance with PAGCOR regulatory standards and Philippine anti-money laundering obligations.
• Transaction Processing: To process PHP-denominated deposits and withdrawals via supported Philippine payment methods and to maintain accurate financial records of all account transactions.
• Regulatory Compliance: To fulfill jililiv's obligations under applicable Philippine gaming regulations, the Anti-Money Laundering Act, the Data Privacy Act of 2012, and any other applicable law or regulatory requirement.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, bonus abuse, and other prohibited conduct.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our support channels.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, to enforce responsible gaming limits you have set, and to manage self-exclusion requests.
• Platform Improvement: To analyze usage patterns and technical performance data for the purposes of improving the jililiv platform experience for Filipino players.
• Marketing Communications: To send you information about jililiv promotions, bonuses, and new game launches — but only where you have given your consent or where permitted under applicable law. You may opt out at any time.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jililiv processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary for the performance of the contract between you and jililiv — including account registration, transaction processing, and the delivery of gaming services — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing that is required to comply with PAGCOR regulations, anti-money laundering laws, tax reporting obligations, and other applicable Philippine legal requirements is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement is carried out on the basis of jililiv's legitimate interests, provided those interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications and for certain non-essential cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing & Disclosure

jililiv may share your personal data with the following categories of recipients, strictly as necessary and in accordance with this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers receive financial transaction data necessary to process your deposits and withdrawals.
• Game Technology Providers: JILI and other game software providers may receive session-level data necessary to operate games and verify results. These providers are contractually bound to data protection standards consistent with this Policy.
• KYC and Identity Verification Partners: Third-party verification service providers may receive identity and document data for the purposes of conducting KYC checks on behalf of jililiv.
• Regulatory Authorities: PAGCOR and other Philippine government agencies may receive data as required by applicable gaming regulations, anti-money laundering laws, or upon receipt of a lawful request from a competent authority.
• Law Enforcement: Where required by a court order, subpoena, or other lawful process, jililiv may disclose personal data to law enforcement agencies or other public authorities.
• Professional Advisors: Legal, financial, and other professional advisors engaged by jililiv may access personal data on a confidential, need-to-know basis in the course of providing professional services.

8. Data Retention

jililiv retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active Account Data: Personal data associated with an active jililiv account is retained for the duration of the account relationship and for a reasonable period thereafter to handle any post-closure inquiries or disputes.
• Financial and Transaction Records: Transaction records and financial data are retained for a minimum of five (5) years following the date of the transaction, in accordance with applicable Philippine anti-money laundering record-keeping requirements.
• KYC and Verification Documents: Identity verification documents are retained for a minimum of five (5) years following account closure, or for such longer period as may be required by applicable regulations.
• Support and Communication Records: Customer support correspondence is retained for three (3) years from the date of the interaction, unless a longer retention period is required in connection with an ongoing dispute or legal proceeding.
• Marketing Data: Marketing preference data and communication records are retained until you withdraw your consent or for two (2) years from your last interaction with jililiv marketing communications, whichever is earlier.

When personal data is no longer required for any legitimate purpose, jililiv will securely delete or anonymize it in accordance with our internal data disposal procedures.

9. Data Security

jililiv implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption of data in transit using industry-standard TLS/SSL protocols.
• Encryption of sensitive data at rest, including identity documents and financial credentials.
• Access controls limiting data access to authorized jililiv personnel on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures to detect, report, and address personal data breaches in a timely manner.

While jililiv takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jililiv account credentials. If you suspect that your account has been compromised, contact the jililiv support team immediately.

10. Cookies & Tracking Technologies

jililiv uses cookies and similar tracking technologies on the platform to enhance functionality, analyze usage, and support security operations. The following categories of cookies are used:

• Essential Cookies: These cookies are strictly necessary for the jililiv platform to function. They enable session management, login authentication, and security features. These cookies cannot be disabled without impairing the functionality of the platform.
• Analytical Cookies: These cookies collect anonymized data about how members use the jililiv platform, including which pages are visited most frequently and how long sessions last. This data helps us improve the platform experience for Filipino players.
• Functionality Cookies: These cookies remember your preferences — such as language settings and responsible gaming tool configurations — to provide a more personalized experience on jililiv.
• Marketing Cookies: These cookies are used, with your consent, to track your interaction with jililiv promotional content and to help us deliver relevant offers and communications. You may opt out of marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the jililiv platform. For analytical and marketing cookies, your consent will be requested on your first visit to the platform and can be updated at any time.

11. Your Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jililiv. To exercise any of these rights, please contact us using the details in Section 14.

12. Minors & Age Restriction

The jililiv platform is strictly intended for persons aged 21 years and above. jililiv does not knowingly collect, process, or retain personal data of individuals below 21 years of age. This requirement is consistent with PAGCOR regulations governing online gaming in the Philippines.

All prospective members are required to confirm their age during the registration process and to submit valid government-issued identification for age verification. If jililiv discovers at any point that a member is under 21 years of age, the member's account will be immediately suspended, all related personal data will be deleted as required by law, and any funds held in the account will be handled in accordance with applicable regulations.

13. Changes to This Policy

jililiv reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, we will provide notice by one or more of the following methods:

• Posting an updated version of this Policy on the jililiv website with a revised effective date.
• Displaying a notice within your jililiv account dashboard upon your next login following the update.
• Sending a notification to your registered email address where the changes are significant and likely to affect your rights.

Your continued use of the jililiv platform after the effective date of any amended Privacy Policy constitutes your acknowledgment of the updated Policy. We encourage you to review this Policy periodically to stay informed about how jililiv protects your data.

14. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jililiv, you may contact our Data Privacy Officer through the following channels:

• Email: [email protected] — please include "Privacy Request" in your subject line so your message is routed directly to the Data Privacy Officer.
• Live Chat: Available within the jililiv platform, daily from 8:00 AM to 11:00 PM Philippine Standard Time (PST).

jililiv will respond to all privacy-related requests within ten (10) Philippine business days of receipt. For complex requests — such as data portability or erasure requests — a longer processing period may be required, and we will notify you of any extension within the initial ten-day period.

If you believe that jililiv has not handled your personal data in accordance with the Data Privacy Act of 2012 or this Policy, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent government authority responsible for administering and implementing data privacy laws in the Philippines.